FREQUENTLY ASKED QUESTIONS
Shipping Information and Subscription Questions Answered
For regular deliveries, we offer free shipping on all orders $40 or more. For orders with only one or two bags of coffee or with a shopping cart value less than $40, you will be charged a shipping fee specifically for your zip code. During checkout, you will choose your preferred shipping carrier (UPS, USPS, or FedEx) and you will be charged a discounted rate (vs. carrier’s published rates) to deliver to your specific mailing address. We encourage you to adjust your order quantities to receive free shipping. We also offer a two day shipping option which you can choose in checkout.
MANAGING MY ACCOUNT
Click the “Account” icon in the upper right corner of our home page and then select “Payment Methods” in the left navigation where you can edit, delete or add a new payment method to your account.
Click the “Account” icon in the upper right corner of our home page. Then select “Addresses” in the left navigation to change your address or choose “Account Details” to change your password.
Click the “Account” icon in the upper right corner of our home page and select “Subscriptions” in the left navigation. Click “view” to enter your active subscription order. You can easily suspend, cancel, or manage your payment information here. You can also change your billing or shipping address. If you’d like to change your coffee selection, select “Change Subscription” and make a new product selection. Be sure to click the pop up box to add the change to your existing subscription. You can extend the duration of your subscription by clicking on “Change Subscription” where you can modify your delivery frequency or for Coffee of the Month Club, its duration. If you are subscribed to Coffee of the Month Club (our curated program), your coffee selections are chosen by our coffee roasters and are not changeable.
Yes, you can. Click the “Account” icon in the upper right corner of our home page and select “Subscriptions” in the left navigation. Click “view” to enter your active subscription. You can easily suspend your delivery here and you can release the suspension when you need more coffee and your former subscription will resume.
Before founding Charleston Coffee Roasters, president Lowell Grosse spent nearly two decades importing coffee and building relationships across the globe to source the world’s finest coffees. His team of master roasters expertly slow roast the coffee in small batches and select seasonal favorites for our Coffee of the Month Club so that you can sit back and enjoy discovering new coffees. We will ship you two bags per month for your selected term (3, 6, 9, or 12 months or until you cancel).
Our custom coffee programs are designed by you and we will keep delivering coffee on the frequency of your choice, until you tell us to stop. When you sign up for our curated Coffee of the Month Club, you can choose to renew it and keep it running (choose “until you cancel” term option when ordering) or select an option that ends at 3, 6, 9, or 12 months. If you’d like additional help extending your current Coffee of the Month Club subscription, please email firstname.lastname@example.org or call us at 843-266-7444.
You will receive a 20% discount on all create your own subscriptions. From time to time, we also offer subscribers special or exclusive promotions.
Yes, we are pleased to offer gift subscriptions as part of our coffee subscription offerings. Simply create a gift subscription with the coffee of your choice or choose our Coffee of the Month Program. Then select your delivery frequency and your selection of whole bean or ground coffee. When you checkout, simply add the gift recipient’s name in the “Ship To” field and enter a message for your recipient.
For any questions not answered in these FAQs, please contact our Customer Service team by phone 843.266.7444 or email.